Jordan Horizons Tours

for a private tour with guide to Petra. We were already in Dubai when USA requested citizens come home immediately or be quarantined in Europe. We were touring Middle East and ending in Amsterdam. Of course, plane tickets had to change and we returned home. JHT was so kind to return our deposit without our requesting. That is sign of excellent company. Andrea and staff helped us immensely plan our tour. Thanks again and we are planning for next year and definitely we will do a ditto of this years plan but with extra days! Thanks again and Inshallah next year!

We were a group of 6 persons booked a private 7-day tour in Jordan with this company in May 2023. I have some experiences with the service of this company to share. Hope it is helpful for those who are considering to go for a tour with this company:

1) The tour cost was expensive, as NOT all entrance tickets to the sites organized by the company included in the tour cost. For our case, the company included only some sites (with cheap entrance fees), and we had to buy Jordan Pass separately and it caused the cost higher than expected.

2) We flew from 2 different countries to join this tour in Jordan, we then had to arrive at Jordan (Amman Airport) by two different flights. The arrival times were only 1 hour different between 2 flights, but the company charged us USD 40 extra which was too much. I complained about this, but it was not considered. Other than that, the organizer replied with unfriendly words which scared other members in our group. This caused me paid higher for the tour cost, as this extra charge was shared with me as well.

3) For the hotels arranged by this company, in general they were not as good as expected. We were staying 2 persons per room, but the toiletries (shower cap, soap, shampoo), towel were provided for only one person. We had to request to the hotels by ourselves for another set.

4) NOT same room grade was provided for group members equally in the hotel in Petra. This was observed because the guest names were specified for each room in advanced and it was causing bad impression.

5) For the driver, Alladin, he was good.

I was a part of a 6-person private group tour organized by Jordan Horizons Tours in May 2023. The tour was 7 days long. The driver was good, he has done his job as expected, but the hotels arrangement was disappointing.

Hotel in Amman: We booked the tour 4 months in advanced (since January 2023 to take a tour in May 2023), but the provided rooms were too far from each other’s. The toiletries, towel, and slippers were provided only for 1 person per room (while we were staying 2 persons per room).

Hotel in Petra: It should not be called 5-star hotel as claimed. The room was too small to be 5-star and the internet signal in the room was very poor. The towels were too old and their rims were torn. 3 star should be enough to be rated.

Camp in Wadi Rum: Food and facilitation were nice, but the location was not as good as expected. From the camp, we could not see sun set nor sun rise, as it was located in the middle of valleys. The path way from reception to the room was not easy to drag our bags (which is normal for the camp in desert, this we can understand). But the problem is that the bell boy did not assist with moving all the bags to our rooms, but told us to drag them by ourselves.

Hotel at Dead Sea: It was good to have a private beach, but the hotel was isolated from the community. It was difficult to go out to anywhere else like shopping mall or supermarket, etc. Toiletries were provided for only 1 person per room.

I organized a two weeks full customized private photography program with JORDAN HORIZON TOUR. As a professional photographer, I paid a significant premium for extra driver/guide time for sunrises, sunsets, night photography, and many items. To my large disappointment and despite a clear detailed program agreed upon ahead, the agency took the money but did not deliver on the promise, sending different versions of the program where things suddenly were not included, having planned for items that were not possible to deliver (e/g sites were not accessible/closed), playing on a confusion between guide/ driver/agency, and all possible misleading tricks to avoid delivering on items promised and paid.
If you are looking for an exceptional program DO NOT USE Jordan Horizon tour company!!!
Marc